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Wow, Walgreens!

penguin

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penguin Community Regular
penguin
Posted

I just received a call from the pharmacy manager at my local Walgreens.

I made a complaint at the Walgreens website yesterday because when I asked for the number of the company that made my generic bentyl (Watson), the tech looked at me like I had three heads, and the pharmacist didn't have a clue. I also asked them to put a note on my file that I'm allergic (close enough for practicality) to gluten. Again, I'm a friggin' Hydra, but she put some obscure note somewhere.

She said that since she didn't have the internet, I would have to look it up myself.

I don't expect walgreens to keep up with the gluten content of meds, that's like asking the grocery store to do that, things just change too often. I at least need the number to check for myself.

The manager was falling all over herself about how sorry she was about my experience and that there is a way to look up the number, but not everyone knows how to do it, and the night pharmicist yesterday was new.

Anyway, now I have a pop up screen that comes up when they fill my script that they HAVE TO include the contact information for the manufacturer due to a gluten allergy. Also, everyone is now trained on how to look up that information, pharmacists and techs. She said if I ever had a problem again to talk to the pharmacist.

THAT, my friends, is customer service. I hate Walgreens a little bit less now. ;)

So if you ever have a problem with Walgreens, just let corporate know and they'll straighten out :)

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jenvan Collaborator
jenvan
Posted

Rock on!! Way to influence!

munchkinette Collaborator
munchkinette
Posted

I just had the same problem on Monday! The tech at Walgreen's looked at me like "You want me to look up ALL THAT?!?" She gave me a printout of the Walgreen's brand gluten-free list, which helped, but still. What the heck? The actual pharmacist is very helpful though. If he'd been available I would have talked to him.

tiredofdoctors Enthusiast
tiredofdoctors
Posted

ChelsE, you did GREAT! Way to go!! :D

happygirl Collaborator
happygirl
Posted

Chelse, That is really frustrating! I am happy to hear that they resolved your problem.

Someone like you must have already let my Walgreen's "have it"---I recently moved here and they put a pop-up screen on my file when I told them. I called the other day because I was switching meds and she didn't know the answer but called, found out, and called me back. So thanks to you and all the others who make the difference! :) (I like to think that I have educated my fair share of waitresses!)

hungryforlife Apprentice
hungryforlife
Posted

GOOD FOR YOU...

They have a note on mine as well... But it is not pleasant!!!! :lol:;)B)

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