Jump to content
This site uses cookies. Continued use is acceptance of our Terms of Use and Privacy Policy. More Info... ×

  • Welcome to Celiac.com!

    You have found your celiac tribe! Join us and ask questions in our forum, share your story, and connect with others.



  • Celiac.com Sponsor (A1):

    Celiac.com Sponsor (A1-M):

  • Get Celiac.com Updates:
    Support Our Content
    eNewsletter
    Donate

Hard Rock Cafe

Guhlia

By Guhlia
in Gluten-Free Restaurants

Recommended Posts

Guhlia Rising Star
Guhlia
Posted

They should change their motto to Love all, serve some...

Dear Angie,

Thank you for contacting Customer Care and for your inquiry. We apologize however, we currently do not have a gluten free menu. Please feel free to contact us again if we may be of any help to you in the future.

Love All Serve All!

Customer Care Team

Hard Rock Cafe

Are there any menu selections that are gluten free or could easily be made gluten free?

Thanks,

Angie

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


PeggyV Apprentice
PeggyV
Posted

Guess I will take them off the list!

LisaJ Apprentice
LisaJ
Posted

Wow - what terrible customer service! That's disappointing.

confused Community Regular
confused
Posted
Wow - what terrible customer service! That's disappointing.

well if they love all and serve all, then why cant they accomadate us lol

paula

blueeyedmanda Community Regular
blueeyedmanda
Posted

At least they aren't local, Ang.

Guhlia Rising Star
Guhlia
Posted
  • Author
well if they love all and serve all, then why cant they accomadate us lol

paula

My sentiments exactly...

Guhlia Rising Star
Guhlia
Posted
  • Author
At least they aren't local, Ang.

I know, I know... I was just really hoping to get to go to Universal Studios and eat at Hard Rock Cafe once Tori's old enough to appreciate it. I guess that idea's shot though.

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


jerseyangel Proficient
jerseyangel
Posted
They should change their motto to Love all, serve some...

That made me laugh!

But it's not funny that they won't accomodate us... <_<

larry mac Enthusiast
larry mac
Posted

Our Hard Rock Cafe (in Dallas) closed this week. I went there once when it first opened, long time ago. Not very good overpriced food. The worst part was it was so loud you couldn't hear youself think. Never went back.

What I am kind of excited about though, they just opened a House of Blues here. A variety of live acts all the time. A restaurant, plus memorabelia. They're having a Blues Brothers opening with Dan Ackroid & Jim Belushi. By invitation only of course.

best regards, lm

StrongerToday Enthusiast
StrongerToday
Posted
I know, I know... I was just really hoping to get to go to Universal Studios and eat at Hard Rock Cafe once Tori's old enough to appreciate it. I guess that idea's shot though.

It's just loud and expensive. If you're at Universal Orlando you MUST go to Margaritaville. The executive chef emailed me back personally, gave me his personal cell phone number, created a meal just for me. He also told me of a guest who came once who was so sensitive they had to saran wrap the entire table and chair!! Now *that* is customer service!!! :lol:

TinkerbellSwt Collaborator
TinkerbellSwt
Posted

wow! way to go Margaritaville! I will hope to visit them this year on my trip to Orlando! I think there is one there!

hathor Contributor
hathor
Posted

This apparently is recent. On the gluten alerts page of the Clan Thompson celiac site, for Feb. 2, 2007, it says: "... Hard Rock Cafe has withdrawn its gluten free menu - no reason given."

So they HAD one and got rid of it. (I knew I'd seen mention of gluten-free items before.) I wonder if someone got accidentally glutened and sued.

pugluver31902 Explorer
pugluver31902
Posted
It's just loud and expensive. If you're at Universal Orlando you MUST go to Margaritaville. The executive chef emailed me back personally, gave me his personal cell phone number, created a meal just for me. He also told me of a guest who came once who was so sensitive they had to saran wrap the entire table and chair!! Now *that* is customer service!!! :lol:

Wow. Now that is amazing costumer service, but if I was so sensitive that I needed my table saran wrapped, I think I would be too scared to eat anywhere anyways!

Guest KG in FL
Guest KG in FL
Posted

Our Destin Hard Rock just opened here a couple years ago. The service has been terrrible, twice. And the food was horrible, twice. We never go there even though it's less than five minutes away due to these bad experiences so I am not surprised to see they are not accomodating to celiacs. The Orlando one was pretty bad as well. What gives with the Hard Rock? They seem to just want the tourists one time visit and money. It's a shame but there are plenty other restaurants out there!

  • 2 years later...
mzcippy Rookie
mzcippy
Posted

We have been to the Hard Rock NYC, Philly, Orlando and a few others I can't remember, for us it is always good. Expecially the NYC one, which is close to home for us. So far the Philly and NYC one were very accomodating.....yes no gluten free menu but the managers have been helpful and my son is able to eat. When going to restaurants, even w/ "gluten free" menus- it always seems to be the same, steak and potatoes w/ a steamed veggie. All the menus do is tell us if they don't put stuff on the already gluten free foods. My son is happy with the steak combo but that might not last long, I have only found TRUE GLUTEN FREE menus w/ gluten free pastas, pizza ect. at a very limited amount of places. I can't wait for the day for more places to step up. I am having a hard enough time w/ our local pizza place to carry "riding high" pizza.

I have found the triumph dining cards a huge help, expecially when in quebec the french one helped a ton!! We travel alot for my sons hockey and I could tell you about all kinds of chains that have been horrible or good. -good luck! :)

njbeachbum Explorer
njbeachbum
Posted

LOL yeah that's kind of extreme! hahaha

  • 3 weeks later...
mzcippy Rookie
mzcippy
Posted

:) I have to post this because I was so thankful to the manager at the Hard Rock Cafe in Philly. My 13 yr old son's class was planning a trip to philly and lunch at the hard rock and dinner at a food court. You can imagine my stress.

I called the Hard rock and yes not much to choose from-the veggies ok, steak ok, but the loaded mashed potatoes-no good and fries which are in their own oil was sprinkled w/ "seasoning" that was no good. The manager asked what he could eat and he went a got a baked potato on the day my son was expected , had it cooked for my son when the class arrived. The staff was wonderful as well. Teachers and chaperones all said the staff was great.

I wanted to pass this along because when someone tries to help I am so greatful, I have gotten so many mixed responses this past year, but mostly positive in alot of restaurants.

Crystalkd Contributor
Crystalkd
Posted

I've eaten at the hard rock here in Atlanta once and even though it was a bit of a hassle even though I'd called earlier in the day I didn't get sick. I find it more helpful to CALL places like that rather than email. You can get a better responce that way,

Archived

This topic is now archived and is closed to further replies.

Go to topic listing

  • Get Celiac.com Updates:
    Support Celiac.com:
    Join eNewsletter
    Donate
  • Celiac.com Sponsor (A17):
    Celiac.com Sponsor (A17):



    Celiac.com Sponsors (A17-M):



  • Recent Activity

    1. trents
      - trents replied to lizzie42's topic in Coping with Celiac Disease
      7

      New diagnosis for 3 year old. Help!

      I do not think that foregoing the biopsy when the ttg-iga is 10x normal has yet been adopted as a universal protocol in the U.S. We are not quite as far along on that one as they are in Europe I believe. One option is to trial a gluten free diet and then attempt a "gluten challenge" later on if for some reason it becomes important to distinguish between having...
    2. lizzie42
      - lizzie42 replied to lizzie42's topic in Coping with Celiac Disease
      7

      New diagnosis for 3 year old. Help!

      Thank you! That's so encouraging. We are planning to go 100 percent gluten-free at home apart from continuing to feed the other kids gluten till they get their tests. I assume that if you have zero gluten in the kitchen eventually cross contamination ends! It does seem overwhelming at first! Once they've been gluten free for awhile is it obvious...
    3. Jsingh
      - Jsingh replied to lizzie42's topic in Coping with Celiac Disease
      7

      New diagnosis for 3 year old. Help!

      Hi, I am mother of a six year old who was organized a year ago when she was fine. to answer your question about removing gluten from your kitchen- it will be a mammoth task but your entire kitchen has to be free of gluten for her to be safe. Now I’ve learnt from this forum and others that different celiac patients show different level sensitivities t...
    4. lizzie42
      - lizzie42 replied to lizzie42's topic in Coping with Celiac Disease
      7

      New diagnosis for 3 year old. Help!

      Thank you! This is helpful. I actually read her results wrong. It looks like her tTG test was just higher than the test goes (it only goes up to 100 and hers was higher than that so it just said greater than 100 and 0-3 would have been normal). And the 109 was a different iga test (immunoglobulin A, Qn, Serum). The ema was just a straight positive. I think...
    5. Deborah123
      - Deborah123 posted a topic in Celiac Disease Pre-Diagnosis, Testing & Symptoms
      0

      Testing

      My 5 year old had the blood test in August 2023, which came back negative. We just had a well-visit & he has lost weight over the last 6 months. My new Dr thinks its ENT issues causing his irritability & fatigue. We recently switched pediatricians, and I'm not sure how much to push for a celiac re-test. Obviously I'm not a Dr, but my gut...
  • Celiac.com Sponsor (A19):


  • Member Statistics

    • Total Members
      128,440
    • Most Online (within 30 mins)
      7,748
    Pen n y
    Newest Member
    Pen n y
    Joined
  • Celiac.com Sponsor (A20):

  • Forum Statistics

    • Total Topics
      121.1k
    • Total Posts
      70.9k
  • Celiac.com Sponsor (A22):



  • Who's Online (See full list)

  • Celiac.com Sponsor (A21):


  • Upcoming Events

  • Posts

    • trents
      New diagnosis for 3 year old. Help!

      By trents · Posted

      I do not think that foregoing the biopsy when the ttg-iga is 10x normal has yet been adopted as a universal protocol in the U.S. We are not quite as far along on that one as they are in Europe I believe. One option is to trial a gluten free diet and then attempt a "gluten challenge" later on if for some reason it becomes important to distinguish between having celiac disease and NCGS (Non Celiac Gluten Sensitivity). Although, it is often the case that once you have been gluten free for a significant period, returning to gluten brings more violent reactions. Immunoglobulin A, Qn, Serum is not a test for celiac disease for celiac per se but is a test for IGA deficiency. If someone is IGA deficient, IGA test scores will be artificially low and cannot be trusted. Your daughter is not IGA deficient. Yes, the EMA doesn't get a score apart from being just positive or negative. Unless your daughter is a super sensitive celiac, the biggest challenges will not be keeping her safe in the home but rather away from home. Eating out is the biggest challenge to celiacs because you have not much control over how food is handled back in the kitchen. You can order naturally free gluten free foods but it may be cooked in pots and pans and on grills that are also being used for wheated things. This may be helpful, though some suggest measures in this article may be overkill unless you are super sensitive:   
    • lizzie42
      New diagnosis for 3 year old. Help!

      By lizzie42 · Posted

      Thank you! That's so encouraging. We are planning to go 100 percent gluten-free at home apart from continuing to feed the other kids gluten till they get their tests. I assume that if you have zero gluten in the kitchen eventually cross contamination ends! It does seem overwhelming at first!    Once they've been gluten free for awhile is it obvious when they get exposed on accident? She's improved a lot in the last few weeks even on gluten since doubling her iron dose. Her ferritin has come up so I assume that's why. But she still has the huge meltdowns some days and it makes sense now. 
    • Jsingh
      New diagnosis for 3 year old. Help!

      By Jsingh · Posted

      Hi, I am mother of a six year old who was organized a year ago when she was fine.    to answer your question about removing gluten from your kitchen- it will be a mammoth task but your entire kitchen has to be free of gluten for her to be safe. Now I’ve learnt from this forum and others that different celiac patients show different level sensitivities to exposure to gluten. My daughter is extremely sensitive. And her sensitivities have only gone up in the months since the diagnosis. if there is anything that I can tell you from my experience for sure is that there is a learning curve no matter how careful are. It’s still a process for us- and to think of it that that after seeing her change as a person within three days of changing her diet I thought the job was done. I was so wrong.    We opted for no biopsy because the new guidelines in the US follows the European guidelines of no biopsy necessary in children if numbers are greater than 10 times the Normal among with other two positive tests. My daughters number were also greater then 100 and they also had EMA done.  My beast wishes to you. I will not lie it’s not hard to take care of a kid with celiac, but once she goes gluten-free and you see your child flourish despite the ups and downs of contamination here and there, it’ll give you enough strength. 
    • lizzie42
      New diagnosis for 3 year old. Help!

      By lizzie42 · Posted

      Thank you! This is helpful. I actually read her results wrong. It looks like her tTG test was just higher than the test goes (it only goes up to 100 and hers was higher than that so it just said greater than 100 and 0-3 would have been normal). And the 109 was a different iga test (immunoglobulin A, Qn, Serum). The ema was just a straight positive. I think I'll just move forward with gluten-free for her and have the other kids and us still eat some till our tests next week). How do you completely eliminate gluten from the kitchen? Like the flour shelf, I wiped it all down and got rid of flour but what if one tiny speck of flour got in something, does that derail everything? Is the dishwasher good enough to clean baking bowls, etc? Luckily she loves larabars and most fruits and veggies and rice. Once the kitchen is safe home will be fine. It all makes sense now why she hates waffles and pancakes and always asks for rice for breakfast.
    • Deborah123
      Testing

      By Deborah123 · Posted

      My 5 year old had the blood test in August 2023, which came back negative.   We just had a well-visit & he has lost weight over the last 6 months.  My new Dr thinks its ENT issues causing his irritability & fatigue.  We recently switched pediatricians, and I'm not sure how much to push for a celiac re-test.  Obviously I'm not a Dr, but my gut feeling here is to re-test.  How common are false negatives & how much should I be pushing my Dr to prescribe a re-rest?   
×
×
  • Create New...