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Replies For Clarins, Origins And Caudalie


Lisa16

Recommended Posts

Lisa16 Collaborator

Three more replies have come in. Some are confusing.

Caudalie writes:

Good Morning Lisa,

Thank you for your interest in CAUDALIE!

I am pleased to inform you that ALL CAUDALIE products, including our masks, are Gluten-free. Our Gentle Cleanser has oat extract and not gluten.

Should you have any further questions or desire additional assistance, please do not hesitate to contact us.

Again, we thank you for your interest in CAUDALIE!

Best regards,

Terry

Terry Swaner

Consumer Service

CAUDALIE USA, Inc.

Direct: 214-635-2205

Toll-free: 1-866-826-1615, ext. 225

NB-- I am really not clear about the oat extract part. Would it not have gluten?

Here is the response from Clarins. They are including RICE in their gluten list!:

Hello:

Thank you for joining us on www.clarins.com and taking the time to

write. Your beauty concerns are important to us and we will do our

best to guide you in making a wise beauty choice.

The following Clarins products contain Wheat (Triticum Vulgare) Germ

Oil, Hydrolyzed Wheat Protein, Barely-Hodeum Vulgare, Rice (Oryza

Sativa) Starch, and/or Oats (Avena Sativa):

Moisture Quenching Hydra-Balance Cream

Moisture Quenching Hydra-Balance Lotion

Moisture Quenching Hydra-Balance Lotion SPF 15

Energizing Morning Cream

Renew-Plus Night Lotion

Line Prevention Multi-Active Day Cream-All Skin Types

Line Prevention Multi-Active Day Cream-Gel

Line Prevention Multi-Active Day Cream-For Dry Skin

Line Prevention Multi-Active Day Lotion SPF 15

Extra-Firming Day Cream All Skin Types

Extra-Firming Day Cream "Speciale"

Extra-Firming Day Lotion S.P.F 15

Extra-Firming Facial Masks

Extra-Firming Age-Control Lip & Contour Care

Extra-Firming Concentrate

Gentle Day Cream

Gentle Day Lotion

Gentle Night Cream

Super Restorative Day Cream

Truly Matte Hydra-Matte Lotion

Truly Matte Ultra-Matte Rebalancing Lotion

Truly Matte Pure and Radiant Mask

Truly Matte Pore Minimizing Serum

Truly Matte Blemish Control

Bright Plus HP Firming Brightening Serum

Bright Plus HP On-The-Spot Brt Corrector

Bright Plus HP Protective Brightening Day Lotion SPF 20

Bright Plus HP Repairing Brightening Night Cream

Advanced Extra-Firming Eye Contour Cream

Eye Contour Balm

Eye Contour Balm -"Special"

Eye Revive Beauty Flash

Skin-Smoothing Eye Mask

Super Restorative Total Eye Concentrate

Super Restorative Decollete and Neck Concentrate

HydraQuench Cream

HydraQuench Rich Cream

HydraQuench Lotion SPF 15

Beauty-Flash Balm

Line Prevention Multi-Active Serum

Total Double Serum

CLARINSMEN Moisture Balm

CLARINSMEN Moisture Gel

CLARINSMEN Fatigue Fighter

CLARINSMEN Shine-Free Gel

CLARINSMEN Total Wrinkle Control

Sun Tinted Gel

Eau Dynamisante Re-Vital Shampoo

Bath and Shower Concentrate-Tonic

Bath and Shower Concentrate-Relax

Energizing Emulsion

Moisture-Rich Body Lotion

Le Rouge Lipstick

Le Rouge Pearl Shimmer Lipstick

Colour Tint

Instant Light Perfecting Touch

True Radiance Foundation

Extra-Firming Foundation

Pure Volume Mascara

Pure Curl Mascara

Wonder Volume Mascara

Compact Powder Blush

If you need any information about any Clarins product that may or may

not appear on this list please contact us.

We trust that you found www.clarins.com a convenient source of beauty

information. Your comments and questions help us to continuously meet

and better address the needs and desires of our customers. We invite

you to take advantage of our 'face to face' beauty service offered by

our skilled Skin Care Specialists at a Clarins retail counter nearest

you.

Best regards,

Kathleen

Clarins On-Line Skin Care Specialist

And last, but not least, we have Origins. They wrote once asking for specific product names. I wrote back with a list. And I got this reply yet again. Perhaps it is a dodge. Their reply:

Thank you for your interest in Origins.

As you may know, our product line is quite extensive. Therefore, in order

to respond to your inquiry regarding gluten, we need to know the exact name

of the product(s) which you use or would be interested in using. We will

then consult our laboratories and share our findings with you.

We trust that the above addresses your concern. Should you have any

further questions, please feel free to contact us. We look forward to

having you visit your favorite Origins location in the near future, and

hope you will continue to look to Origins for product honesty, performance

and concern for the environment.

Sincerely,

Katie Morton

Representative

Global Consumer Communications

At this point, I will see if they respond to the list I gave them, but I doubt it.

It strikes me that companies that can easily say if a product or whole line is gluten free or not are probably better bets for us than companies that hedge or dodge or can't identify gluten-containing ingredients.

Maybe it is best to have a few more expensive but safe things than a whole basketful of iffy products. My recent bad glutening from lip-gloss has really made me think about this in a new light.


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Lisa16 Collaborator

Origins update--

After twice sending them a list of specific products, I was sent a third, identical reply asking me to specify.

At the end of their email, there is a BOLD CAPS paragraph saying that any information disclosed may not be disseminated. I think that speaks for itself right there.

I will consider orgins a write-off. Into the trash go their products...

debmidge Rising Star
Thank you for your interest in Origins.

you have any

further questions, please feel free to contact us. We look forward to

having you visit your favorite Origins location in the near future, and

hope you will continue to look to Origins for product honesty, performance

and concern for the environment.

I applaud their concern for the environment, but what about concern for people?

  • 3 weeks later...
Lisa16 Collaborator

Bad information!

Based on th4e email from Caudalie, I ordered a bottle of their shampoo. It has wheat protein in it.

I am hopping mad at them! Now I have to return the bottle and pay the postage because they told me wrong. The shampoo is NOT okay. :angry:

Lisa

ravenwoodglass Mentor
Bad information!

Based on th4e email from Caudalie, I ordered a bottle of their shampoo. It has wheat protein in it.

I am hopping mad at them! Now I have to return the bottle and pay the postage because they told me wrong. The shampoo is NOT okay. :angry:

Lisa

It looks like this company doesn't know what gluten is and the rep was just looking for the ingredient 'gluten' in the products. Sometimes I get a better result by asking if the products have any 'wheat, rye, barley or oat derived ingredients' including oils and alcohols. It also helps if you have a UPC number to give them, that way they think you have already bought the product. I agree really appretiate your posting their replies, it is very helpful.

Lisa16 Collaborator

I wrote Caudalie about the problem and here is the response I received. Their response is very enlightening, but also worrisome for us in terms of foreign gluten-free certification. As with Weleda, who is certified gluten free according to the German celiac association standards, these terms can vary a great deal.

I am not going to use the shampoo-- and to return it costs aslmost as much as buying it in the first place.

Good Morning Lisa,

I am so glad you brought this information to my attention regarding the wheat protein listing on our shampoo.

Now in 2005, CAUDALIE received certification in France as a gluten-free skin care line. That is why I answered your email the way I did. Apparently the French consider the percentage of wheat protein found in only 3 of our products not enough to disqualify our gluten-free status. When you brought the shampoo listing to my attention, I also found wheat to be listed in 2 face creams

  • 1 year later...
Nadia2009 Enthusiast
The following Clarins products contain Wheat (Triticum Vulgare) Germ

Oil, Hydrolyzed Wheat Protein, Barely-Hodeum Vulgare, Rice (Oryza

Sativa) Starch, and/or Oats (Avena Sativa):

Moisture Quenching Hydra-Balance Cream

Moisture Quenching Hydra-Balance Lotion

Moisture Quenching Hydra-Balance Lotion SPF 15

Energizing Morning Cream

Renew-Plus Night Lotion

Line Prevention Multi-Active Day Cream-All Skin Types

Line Prevention Multi-Active Day Cream-Gel

Line Prevention Multi-Active Day Cream-For Dry Skin

Line Prevention Multi-Active Day Lotion SPF 15

Extra-Firming Day Cream All Skin Types

Extra-Firming Day Cream "Speciale"

Extra-Firming Day Lotion S.P.F 15

Extra-Firming Facial Masks

Extra-Firming Age-Control Lip & Contour Care

Extra-Firming Concentrate

Gentle Day Cream

Gentle Day Lotion

Gentle Night Cream

Super Restorative Day Cream

Truly Matte Hydra-Matte Lotion

Truly Matte Ultra-Matte Rebalancing Lotion

Truly Matte Pure and Radiant Mask

Truly Matte Pore Minimizing Serum

Truly Matte Blemish Control

Bright Plus HP Firming Brightening Serum

Bright Plus HP On-The-Spot Brt Corrector

Bright Plus HP Protective Brightening Day Lotion SPF 20

Bright Plus HP Repairing Brightening Night Cream

Advanced Extra-Firming Eye Contour Cream

Eye Contour Balm

Eye Contour Balm -"Special"

Eye Revive Beauty Flash

Skin-Smoothing Eye Mask

Super Restorative Total Eye Concentrate

Super Restorative Decollete and Neck Concentrate

HydraQuench Cream

HydraQuench Rich Cream

HydraQuench Lotion SPF 15

Beauty-Flash Balm

Line Prevention Multi-Active Serum

Total Double Serum

CLARINSMEN Moisture Balm

CLARINSMEN Moisture Gel

CLARINSMEN Fatigue Fighter

CLARINSMEN Shine-Free Gel

CLARINSMEN Total Wrinkle Control

Sun Tinted Gel

Eau Dynamisante Re-Vital Shampoo

Bath and Shower Concentrate-Tonic

Bath and Shower Concentrate-Relax

Energizing Emulsion

Moisture-Rich Body Lotion

Le Rouge Lipstick

Le Rouge Pearl Shimmer Lipstick

Colour Tint

Instant Light Perfecting Touch

True Radiance Foundation

Extra-Firming Foundation

Pure Volume Mascara

Pure Curl Mascara

Wonder Volume Mascara

Compact Powder Blush

If you need any information about any Clarins product that may or may

not appear on this list please contact us.

We trust that you found www.clarins.com a convenient source of beauty

information. Your comments and questions help us to continuously meet

and better address the needs and desires of our customers. We invite

you to take advantage of our 'face to face' beauty service offered by

our skilled Skin Care Specialists at a Clarins retail counter nearest

you.

Best regards,

Kathleen

Clarins On-Line Skin Care Specialist

Pretty much everything from Clarins has gluten! I have new products I bought over the summer and it is too late to return them. What a waste. I hate Clarins!


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Ahorsesoul Enthusiast

Don't blame you!

Shower a friend with those products whose isn't gluten free.

Nadia2009 Enthusiast
Don't blame you!

Shower a friend with those products whose isn't gluten free.

Yes, true. I have been thinking of which friend could use them.

I wasn't feeling well on Friday and I couldn't figure out anything wrong I ate. But my head was heavy full and I was lethargic and couldn't get up in the morning. Later, I slept in a waiting room. I am usually very alert even when I am sleep deprived. I came to the realization I had put plenty of night cream on Thursday night, something i haven't done for so long. At least, now I know. I used to have sleep attacks and would not know why.

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    • trents
      We are all different and our immune systems are unique. I will say, however, that I have not gotten the impression as a moderator and reading hundreds and hundreds of posts on this forum over the years that a dermatitis herpetiformis outbreak caused by grains other than wheat, barley and rye is common. But perhaps it is more common than we have realized and it could be why it it is seems to be common that those who suffer from dermatitis herpetiformis struggle to keep it under control. Perhaps there are qualities found in all cereal grains besides gluten that are contributing factors. Also, have you tried a low iodine diet to see if it helps with your dermatitis herpetiformis? Reportedly, reducing iodine helps some folks afflicted with dermatitis herpetiformis.
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      Ok thanks Trents. I had the lesions biopsied and confirmed dermatitis herpetiformis, so I guess dermatitis herpetiformis can be associated with other grains not typically gluten. I appreciate your comment and I'll give Dr Osborne the benefit of the doubt because without him I would never have known of my grain intolerance and would still be suffering today. I simply never read anyone explain how grains could worsen dermatitis herpetiformis and I feel that information should be made much more readily available. Hey if someone tries going grain free and there's no improvement, no loss, however it drastically changed my life for the better and could at least be offered as a suggestion to sufferers from dermatitis herpetiformis. The other option is Dapsome and I wouldn't want anyone taking that chemical if there was a more natural solution. thanks again 
    • trents
      Welcome to the forum, @Richardo! We sometimes run across terms like "rice gluten", "corn gluten", and "oat gluten" but they are used informally and, technically, it is incorrect to speak of grains other than wheat, barley and rye as having gluten. Gluten is a protein with a specific structure found only in wheat, barley and rye. Other cereal grains contain proteins that are more or less similar in structure to gluten in some ways but are not actually gluten. Having said that, the proteins found in these other cereal grains are similar enough to gluten to possibly cause cross reactivity in some celiacs. Cross reactivity also happens with non cereal grain foods as well that have a protein structure similar to gluten. A prime example is dairy (the protein "casein"). Another example may be soy. Other foods can also cause cross reactivity for different reasons, such as microbial transglutaminase (aka, "meat glue") used commonly in pressed meat products. Just so you'll know, Dr. Osborne's claims have not received wide acceptance in the celiac community and are looked upon with skepticism by the medical and scientific community. Although he is a board certified nutritionist, his doctorates are actually in chiropractic medicine and pastoral science: https://www.drpeterosborne.com/about/dr-peter-osborne/ I am not sure Osborne has the training and background to address the chemical structure that defines gluten. I would encourage you to do some research on what gluten actually is. I have done this for myself and came away convinced that only wheat, barely and rye actually contain the protein gluten. I do not doubt your claims that you have breakouts of dermatitis herpetiformis from consuming these other grains. I am just contending it is not actually from gluten.
    • Richardo
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