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Bugabook Creek Watertown,ma

SamAlexPesk

By SamAlexPesk
in Gluten-Free Restaurants

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SamAlexPesk Rookie
SamAlexPesk
Posted

I'm soooo sick right now :( and I blame it on the poorly educated staff!! Our waiter clearly didn't understand what gluten was even though they have a gluten free menu. I tried to explain to him that he had to keep my food away from everyone elses. He didn't grasp that concept at all. :blink: He brought over my salad and had everyone elses crouton filled salads resting on top of mine. I didn't eat it, I felt like I saw the CC happen in front of me. I spoke to a manager about it, who said "allergies are scary" <_< ..and thats about it. I was so hungry when my steak came but was not happy when I saw my waiter doing the samething as before. My sister and her boyfriend got chicken fingers with french fries and he rested them in my plate again. I understand he didn't want to make 5 trips to the kitchen but I felt like he didnt even try to keep my food away. I shouldn't have ate the steak, but I didn't want to waste it. I figured I would chance it. I made a badddd choice. :( I'll NEVVVVVVVVVVER go back. I say STAY AWAY!!

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mrg8610 Rookie
mrg8610
Posted

My daughter got really sick from eating at the Bugaboo Creek in Burlington, MA. They told me it was because they were busy which I told them was never an okay excuse. If they cannot safely accommodate people with celiac/allergies, then they should retrain the staff until they can. We won't go back, particularly when there is an Outback Steakhouse nearby that has always fed her safely.

Mtndog Collaborator
Mtndog
Posted

Ugh! Sorry to hear about this- and the manager should have been WAY more helpful. If they have a main/corporate office you should call and lodge a complaint. Especially since they have a gluten-free menu!

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