Jump to content

  • Welcome to Celiac.com!

    You have found your celiac tribe! Join us and ask questions in our forum, share your story, and connect with others.



  • Celiac.com Sponsor (A1):

    Celiac.com Sponsor (A1-M):

  • Get Celiac.com Updates:
    Support Our Content
    eNewsletter
    Donate

Cracker Barrel

bmorrow

By bmorrow
in Gluten-Free Restaurants

Recommended Posts

bmorrow Rookie
bmorrow
Posted

I sent Cracker Barrel an email requesting information on their ingredients and if any items on their menu were gluten-free and this is the response I received:

Thank you for taking the time to contact us here at Cracker Barrel Old Country Store.

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


Guest gfinnebraska
Guest gfinnebraska
Posted

Another place to mark off the list!! Wow... that is unbelieveable.

KaitiUSA Enthusiast
KaitiUSA
Posted

That is a sad response. <_< They just avoided the question altogether.

celiac3270 Collaborator
celiac3270
Posted

Yes--they didn't even come close! I'd write back and tell them this and ask them to please answer your question...and I don't believe there are degrees of celiac--you have it or you don't--some may have symptoms with small amounts and some might not, but all of us are equally celiac. :)

celiac3270 Collaborator
celiac3270
Posted

Accidentally double posted--and just deleted the duplicate information.

VegasCeliacBuckeye Collaborator
VegasCeliacBuckeye
Posted

I bet it is a mistake.

Ask for clarification and cut 'n' paste the response you received.

Bronco

debmidge Rising Star
debmidge
Posted

I've never seen so many words mean so little.

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


rmaz74 Newbie
rmaz74
Posted

I'm really sorry for the response you got! Here is the response I received from them.

Thank you for taking the time to contact us here at Cracker Barrel Old Country Store. We appreciate receiving your inquiry and we do understand your concern.

We are aware that some folks do suffer from gluten intolerance. It is our understanding that, depending upon the person, there are many levels, types, and degrees of gluten intolerance. Please find below a short list of menu items that do not have added glutens:

Sugar Cured Ham

Pork Chops

Carrots

Green Beans

Grits

Grilled Chicken

Mashed Potatoes

Sweet Potato Casserole

Bacon

Apples

Hamburger no glutens added (without Bun)

Corn

Applesauce

Country Ham Steak

Eggs

Baked Potato

Sliced Turkey Breast

Baby Lima Beans

Brown Rice

Colby Cheese

Please let me know if you have further questions or concerns regarding our menu items.

Again, we do appreciate receiving your message. We certainly hope to have the opportunity to serve you again soon.

Sincerely,

Nicole Shaw

Guests Relations Representative

Cracker Barrel Old Country Store, Inc.

Hope this helps! I have eaten there several times and have not had any problems! Hope you have better luck!

celiac3270 Collaborator
celiac3270
Posted
Thank you for taking the time to contact us here at Cracker Barrel Old Country Store. We appreciate receiving your inquiry and we do understand your concern.

We are aware that some folks do suffer from gluten intolerance. It is our understanding that, depending upon the person, there are many levels, types, and degrees of gluten intolerance. Please find below a short list of menu items that do not have added glutens:

Two things bother me there:

A) There aren't varying degrees of celiac--you have it or you don't--only symptomatic sensitivity varies.

B)They say this is a list of items that don't have any "added" gluten...sounds like a cover-their-back (euphemism) statement. So is there gluten in something already?

VegasCeliacBuckeye Collaborator
VegasCeliacBuckeye
Posted

Take it easy guys,

They are at least trying to help.

Again, I would ask for clarification. Aftrer the responses we get from Outback and PF Changs (which still makes me ill), we expect all other restaurants to measure up.

I would say this place has a large amount of cross-contamination -- same with Bob Evans and any "diner-esque" place. These places have high school kids and less skilled cooks on the line.

Sad to say, but I would not feel safe eating there or any diner unless they made my food in a separate pan....all of it.

JMO........

bmorrow Rookie
bmorrow
Posted
  • Author

I emailed Cracker Barrel and asked my questions again, and ask them to please clarify their response to me, but I haven't received a response.

The waiter was young, but he did listen to me when I explained to him the foods that I couldn't eat. I was in Dallas for an appointment with a doctor and was traveling when I stopped in Cracker Barrel. The waiter ask the cook about the items that would be safe, and that is what I ordered. Grilled fish, vegetables and apples. I became very sick within 20 minutes after eating. I knew there was a chance of cross-contamination, but I feel that can exist in any restaurant. All I ask is that the restaurant make an honest attempt at preparing a safe meal, and if they can't do that to please tell me, and I will go to another one.

I am not surprised that a young waiter or even a cook wouldn't know about Celiac or gluten-free food, but I would expect that the Corporate office of a chain, the size of Cracker Barrel, would have a better knowledge of Celiac.

KaitiUSA Enthusiast
KaitiUSA
Posted

I just got a response back from Cracker Barrel today:

Thank you for taking the time to share your comments with all of us here at Cracker Barrel Old Country Store. We're always pleased to hear from our guests.

At the present time we do not have the nutritional information for gluten that you have requested. I'm sure in the near future this will be available for our Guests.

We look forward to seeing you in one of our locations again soon.

Sincerely,

Bonnie Raymond

Guests Relations Representative

Cracker Barrel Old Country Store, Inc.

celiac3270 Collaborator
celiac3270
Posted

Okay...so when we combine the original response with Kaiti's response and broncobux's contamination experience there, I think we can effectively strike that from our list of accomodating restaurants/chains.

scaredparent Apprentice
scaredparent
Posted

I went to one in Juction City Kansas and told the watress the situation and how important it was for my son on to get anything with glutten in it or touch any thing. She was very nice my son had grilled chicken and greenbeans and he did just fire with it. I was very happy with my service. I think that it will always depend on where you are at and how willing they are to work with you. But we were in Wichita KS and went to an Outback and my son got sick from it.

rmaz74 Newbie
rmaz74
Posted

Thanks for the nice reply. I also went to a Cracker Barrel (in Texas) this past weekend and had no problems whatsoever with the wait staff. They were very accomodating. You have to remember that all these restaurants do not have wait staff that are trained to know what allergies people have to all foods. I remember a time when I didn't even know what Celiac Disease was (When I found out that I had it! ! !) Give these people some time! They will eventually come around. Speak with the manager or chef personally and most will be very helpful!

Archived

This topic is now archived and is closed to further replies.

Go to topic listing

  • Get Celiac.com Updates:
    Support Celiac.com:
    Join eNewsletter
    Donate
  • Celiac.com Sponsor (A17):
    Celiac.com Sponsor (A17):



    Celiac.com Sponsors (A17-M):



  • Recent Activity

    1. TheDHhurts
      - TheDHhurts posted a topic in Gluten-Free Foods, Products, Shopping & Medications
      0

      Prana Organics no longer GFCO-certified

      I've been buying my seeds and nuts from Prana Organics for a number of years because the products have been GFCO-certified. I just got a new order delivered of their flax and sunflower seeds, and it turns out that they are no longer GFCO-certified. Instead, it just has a generic "Gluten Free" symbol on the package. I reached out to them to ask what...
    2. cristiana
      - cristiana replied to Dizzyma's topic in Post Diagnosis, Recovery & Treatment of Celiac Disease
      2

      Newly diagnosed mam to coeliac 11 year old

      Hi @Dizzyma I note what @trents has commented about you possibly posting from the UK. Just to let you know that am a coeliac based in the UK, so if that is the case, do let me know if can help you with any questions on the NHS provision for coeliacs. If you are indeed based in the UK, and coeliac disease is confirmed, I would thoroughly recommend...
    3. trents
      - trents replied to Dizzyma's topic in Post Diagnosis, Recovery & Treatment of Celiac Disease
      2

      Newly diagnosed mam to coeliac 11 year old

      Welcome to the celic.com community @Dizzyma! I'm assuming you are in the U.K. since you speak of your daughter's celiac disease blood tests as "her bloods". Has her physician officially diagnosed her has having celiac disease on the results of her blood tests alone? Normally, if the ttg-iga blood test results are positive, a follow-up endoscopy...
    4. Dizzyma
      - Dizzyma posted a topic in Post Diagnosis, Recovery & Treatment of Celiac Disease
      2

      Newly diagnosed mam to coeliac 11 year old

      Hi all, I have so many questions and feel like google is giving me very different information. Hoping I may get some more definite answers here. ok, my daughter has been diagnosed as a coeliac as her bloods show anti TTG antibodies are over 128. We have started her on a full gluten free diet. my concerns are that she wasn’t actually physically s...
    5. Scott Adams
      0

      Better-Than-Takeout Gluten-Free Chicken Fried Rice

  • Celiac.com Sponsor (A19):

  • Member Statistics

    • Total Members
      132,927
    • Most Online (within 30 mins)
      7,748
    drw80whz
    Newest Member
    drw80whz
    Joined
  • Celiac.com Sponsor (A20):
  • Celiac.com Sponsor (A22):

  • Forum Statistics

    • Total Topics
      121.5k
    • Total Posts
      1m
  • Celiac.com Sponsor (A21):

  • Who's Online (See full list)

    • There are no registered users currently online

  • Upcoming Events

  • Posts

    • TheDHhurts
      Prana Organics no longer GFCO-certified

      By TheDHhurts · Posted

      I've been buying my seeds and nuts from Prana Organics for a number of years because the products have been GFCO-certified. I just got a new order delivered of their flax and sunflower seeds, and it turns out that they are no longer GFCO-certified. Instead, it just has a generic "Gluten Free" symbol on the package. I reached out to them to ask what protocols/standards/testing they have in place. The person that wrote back said that they are now certifying their gluten free status in-house, but that she couldn't answer my questions related to standards because the person with that info was on vacation. Not very impressed, especially since it still says on their website that they are GFCO-certified. Buyer beware!
    • cristiana
      Newly diagnosed mam to coeliac 11 year old

      By cristiana · Posted

      Hi @Dizzyma I note what @trents has commented about you possibly posting from the UK.  Just to let you know that am a coeliac based in the UK, so if that is the case, do let me know if can help you with any questions on the NHS provision for coeliacs.    If you are indeed based in the UK, and coeliac disease is confirmed, I would thoroughly recommend you join Coeliac UK, as they provide a printed food and drink guide and also a phone app which you can take shopping with you so you can find out if a product is gluten free or not. But one thing I would like to say to you, no matter where you live, is you mention that your daughter is anxious.  I was always a bit of a nervous, anxious child but before my diagnosis in mid-life my anxiety levels were through the roof.   My anxiety got steadily better when I followed the gluten-free diet and vitamin and mineral deficiencies were addressed.  Anxiety is very common at diagnosis, you may well find that her anxiety will improve once your daughter follows a strict gluten-free diet. Cristiana 
    • trents
      Newly diagnosed mam to coeliac 11 year old

      By trents · Posted

      Welcome to the celic.com community @Dizzyma! I'm assuming you are in the U.K. since you speak of your daughter's celiac disease blood tests as "her bloods".  Has her physician officially diagnosed her has having celiac disease on the results of her blood tests alone? Normally, if the ttg-iga blood test results are positive, a follow-up endoscopy with biopsy of the small bowel lining to check for damage would be ordered to confirm the results of "the bloods". However if the ttg-iga test score is 10x normal or greater, some physicians, particularly in the U.K., will dispense with the endoscopy/biopsy. If there is to be an endoscopy/biopsy, your daughter should not yet begin the gluten free diet as doing so would allow healing of the small bowel lining to commence which may result in a biopsy finding having results that conflict with the blood work. Do you know if an endoscopy/biopsy is planned? Celiac disease can have onset at any stage of life, from infancy to old age. It has a genetic base but the genes remain dormant until and unless triggered by some stress event. The stress event can be many things but it is often a viral infection. About 40% of the general population have the genetic potential to develop celiac disease but only about 1% actually develop celiac disease. So, for most, the genes remain dormant.  Celiac disease is by nature an autoimmune disorder. That is to say, gluten ingestion triggers an immune response that causes the body to attack its own tissues. In this case, the attack happens in he lining of the small bowel, at least classically, though we now know there are other body systems that can sometimes be affected. So, for a person with celiac disease, when they ingest gluten, the body sends attacking cells to battle the gluten which causes inflammation as the gluten is being absorbed into the cells that make up the lining of the small bowel. This causes damage to the cells and over time, wears them down. This lining is composed of billions of tiny finger-like projections and which creates a tremendous surface area for absorbing nutrients from the food we eat. This area of the intestinal track is where all of our nutrition is absorbed. As these finger-like projections get worn down by the constant inflammation from continued gluten consumption before diagnosis (or after diagnosis in the case of those who are noncompliant) the efficiency of nutrient absorption from what we eat can be drastically reduced. This is why iron deficiency anemia and other nutrient deficiency related medical problems are so common in the celiac population. So, to answer your question about the wisdom of allowing your daughter to consume gluten on a limited basis to retain some tolerance to it, that would not be a sound approach because it would prevent healing of the lining of her small bowel. It would keep the fires of inflammation smoldering. The only wise course is strict adherence to a gluten free diet, once all tests to confirm celiac disease are complete.
    • Dizzyma
      Newly diagnosed mam to coeliac 11 year old

      By Dizzyma · Posted

      Hi all, I have so many questions and feel like google is giving me very different information. Hoping I may get some more definite answers here. ok, my daughter has been diagnosed as a coeliac as her bloods show anti TTG antibodies are over 128. We have started her  on a full gluten free diet. my concerns are that she wasn’t actually physically sick on her regular diet, she had tummy issues and skin sores. My fear is that she will build up a complete intolerance to gluten and become physically sick if she has gluten. Is there anything to be said for keeping a small bit of gluten in the diet to stop her from developing a total intolerance?  also, she would be an anxious type of person, is it possible that stress is the reason she has become coeliac? I read that diagnosis later in childhood could be following a sickness or stress. How can she have been fine for the first 10 years and then become coeliac? sorry, I’m just very confused and really want to do right by her. I know a coeliac and she has a terrible time after she gets gluttened so just want to make sure going down a total gluten free road is the right choice. thank you for any help or advise xx 
    • xxnonamexx
      Fermented foods, Kefir, Kombucha?

      By xxnonamexx · Posted

      very interesting thanks for the info  
×
×
  • Create New...

Important Information

NOTICE: This site places This site places cookies on your device (Cookie settings). on your device. Continued use is acceptance of our Terms of Use, and Privacy Policy.