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Red Robin Treated Me Like A Princess.

Elfbaby

By Elfbaby
in Gluten-Free Restaurants

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Elfbaby Apprentice
Elfbaby
Posted

Just thought I would share. They were so awesome. My family decided to go out to get dinner, and I mentioned that I thought that Red Robin had a gluten free menu, so we went there. After the waitress seated us and went to retrieve a highchair for the baby, I asked if they did indeed have a gluten free menu. She said, "Oh yes we do, I'll bring it right over" and disappeared. About two minutes later, the manager of the restaurant appeared holding one of the gluten free, allergy menus and asked me, "Have you eaten hear before? Are you aware of our allergy program?" I told her know, so she stood there and talked for about 5 minutes about how when I ordered, one cook would be assigned to my meal, and he would first clean his work space and then use special utensils and cookware to prepare my meal. The fries would be cooked in a fryer that was specifically dedicated to gluten free and cooked potatoes only. All parts of my meal would be served in yellow dishes so that everyone involved would be aware of my allergy and I could be certain that I got the right meal. She also said that some of the things that I might think should be on the menu as gluten free werent because they were very aware of cross contamination and they wouldnt serve foods that the suppliers would certify gluten free.

Needless to say, I thought this was totally above and beyond. Considering when I went to El Pollo Loco, they wouldnt even let me order and told me that I needed to go home and look online to find their allergy information. Red Robin really impressed me. When my food was ready, the manager brought it out to me ahead of the other dishes at the table with an apology and an explanation that the allergen free dishes werent allowed to go through the window with the other food, to avoid contamination. She then kept an eye on the kitchen and brought the rest of the families food just a few minutes later.

It is now the next night and I am neither covered in blisters, nor have I had any intestinal issues. So, I have to say, they totally won me over.

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Poppi Enthusiast
Poppi
Posted

Wow! I wonder if they are that good in Canada. The closest one is 2 hours away but I am in the neighbourhood now and then. Glad you had a good experience.

rgarton Contributor
rgarton
Posted

Wow makes me want to move country! Thats amazing and put a smile on my face! I can't seem to find anywhere where i live to actually be comfortable going out and eating in.

Judy3 Contributor
Judy3
Posted

I will have to try them out. I haven't been there since going gluten free.. Thanks for the tip!

kareng Grand Master
kareng
Posted

That's great. What you described doesn't sound like a corporate policy or procedure (like PF Changs). The corporate gluten-free menu does not specify special plates. It mentions that they may not clean the grill & you may get cc'ed fries. Probably depends on your individual resturaunt.

GlutenFreeManna Rising Star
GlutenFreeManna
Posted

All the Red Robins I have been to have been great as well although I didn't get that detailed of a description of the process. I didn't know about the plates--that may be a thing that one restuarant has decided to do. I'll have to pay attenttion next time I go and see if my plate is a different color. I do know that they flag the items with an "allergy alert" and when you get the check it actually says that on there. Red Robin is the only place I have NEVER gotten sick eating out gluten-free. We even get it to go sometimes.

koolkat222 Newbie
koolkat222
Posted

Wow, that is so great to hear! Since going gluten-free, I've been a bit leery about Red Robin because of all of the gluten foods. I've very sensitive to cross-contamination so I rarely eat out. This post makes me feel hopeful about eating there. Thanks :D

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Elfbaby Apprentice
Elfbaby
Posted
  • Author

Wow, that is so great to hear! Since going gluten-free, I've been a bit leery about Red Robin because of all of the gluten foods. I've very sensitive to cross-contamination so I rarely eat out. This post makes me feel hopeful about eating there. Thanks :D

I really hope they all live up to this one. They were so cool. Its been two days and I'm still feeling great. I had a terrible experience at IHOP however, lol. I will have to write that one up later. (I didnt end up eating.)

kareng Grand Master
kareng
Posted

I really hope they all live up to this one. They were so cool. Its been two days and I'm still feeling great. I had a terrible experience at IHOP however, lol. I will have to write that one up later. (I didnt end up eating.)

Did you not know that IHOP is short for International House Of Pancakes? If it was Intl House of Gluten Free Pancakes it wouldn't be as catchy? IHOGFP? :blink:

Harpgirl Explorer
Harpgirl
Posted

Oooh, We just go Red Robins in our area in the last 4 months. Since I just went gluten free, it seems like it's just in time! I hope they are that good here. :)

Harpgirl Explorer
Harpgirl
Posted

Oooh, We just go Red Robins in our area in the last 4 months. Since I just went gluten free, it seems like it's just in time! I hope they are that good here. :)

I just wanted to say that we went to Red Robin for dinner tonight and I had the same great experience. I also learned that they update the gluten free menu all the time to make sure that they had accurate information from suppliers who may have changed their formulas to add gluten. The menu even had in large bold print at the top, "Expires July 1, 2011." The manager of my Red Robin also said, "We treat all allergies as if they would kill you." I was very reassured. It's been several hours and no cramping!! :D

celiac-mommy Collaborator
celiac-mommy
Posted

RR is usually where we eat if we go out. There's 1 in particular that has a dedicated fryer for their fries, so the kids are all over that. They are so careful, so accomodating and so great with us, it's worth it every time! 5 Guys is the other place we go for french fries. They are equally as awesome!!

Noomers Rookie
Noomers
Posted

What gluten-free food options does RR have? Other than the fries, would kids be cool with the choices? (mine are not too impressed with bun-less burgers)

celiac-mommy Collaborator
celiac-mommy
Posted

What gluten-free food options does RR have? Other than the fries, would kids be cool with the choices? (mine are not too impressed with bun-less burgers)

Here:

Open Original Shared Link

Harpgirl Explorer
Harpgirl
Posted

What gluten-free food options does RR have? Other than the fries, would kids be cool with the choices? (mine are not too impressed with bun-less burgers)

Would they be okay if the bun is lettuce? That's how I ate mine. It was really good and gave it a satisfying crunch. :D The only thing was the burger was more likely to slide around a lot. I had to eat the last 2 bites with my fork.

Maybe RR might be okay if you brought gluten-free buns (do they make those?) and sent them to the kitchen for them to make it a "regular" burger. I would call ahead to find out, but they seem really accomodating to me. :)

cap6 Enthusiast
cap6
Posted

I have been to Red Robin in 3 different states and several different towns and have had a great experience each time. Staff all understand Celiac and do go out of their way to take care with a gluten-free meal. All of the Red Robin's do have separate fryers and clean the work stations. If you ever have doubts ask for the manager and they go overboard to be sure you are taken care of. I have not been served on a different plate but they do say "gluten free" when they put your meal down. So far the only time I got sick was when I od'd on fries!

Outback is another excellent choice with a great gluten-free menu and knowledgeable staff.

viviendoparajesus Apprentice
viviendoparajesus
Posted

wow that is so awesome! go red robin! i am so impressed. i have had mostly good experiences going out (tgi fridays, texas roadhouse, wolfgang puck, red lobster) but nothing like this. i just figure cross contamination is sadly inevitable - obviously not. wow. *still in pleasant shock*

cap6 Enthusiast
cap6
Posted

Our local celiac support group meets once a month at Red Robin. They open at 9:30 just for us and we can order our meal before they open so the entire kitchen is nice & clean! They have both a day and a night server that have been trained and completely understand Celiac - to the point of telling us what we can and can't have. So far.... great. I think no matter where we go, other than our own kitchen, we still run some sort of risk for cc but it helps to have a place that is Celiac aware.

celiac-mommy Collaborator
celiac-mommy
Posted

All of the Red Robin's do have separate fryers and clean the work stations.

Not true unfortunately. We have 4 in our area and only 2 have separate fryers...

Coleslawcat Contributor
Coleslawcat
Posted

Not true unfortunately. We have 4 in our area and only 2 have separate fryers...

The RR around here always use yellow allergy alert baskets for gluten-free food too. I've only had positive experiences there. We go there pretty often. Usually I get my burger in the lettuce wrap but on occassion I have brought my own bun and assembled my burger at the table.

celiac-mommy Collaborator
celiac-mommy
Posted

The RR around here always use yellow allergy alert baskets for gluten-free food too. I've only had positive experiences there. We go there pretty often. Usually I get my burger in the lettuce wrap but on occassion I have brought my own bun and assembled my burger at the table.

I've never paid attention to the color of the baskets, but we're going there tomorrow night so I'll have to check it out! My kids always get the chicken on a stick with cheddar cheese, mandrin oranges and french fries. Only the fries come in a basket. The rest is served on plates. We never go to the ones with the shared fryers. I think the kids only go for the strawberry lemonade and fries anyway :D

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